FAQS

Here’s how we handle the most common questions — directly and without delay.

Track your delivery the moment it ships

Tracking starts as soon as your order is dispatched. You’ll receive a shipping confirmation email containing a live tracking link — no extra steps needed.

Update your order before it moves into fulfillment

Once your order is confirmed, our fulfillment team begins processing immediately. That means changes to items, quantities, or other details can’t be made after submission.

Correct an address error before packing begins

If you notice a mistake in your shipping address, contact us right away at cs@trendbarnit.com. We can update it only if your order hasn’t yet entered the packing or shipping phase. Once packed, sorted, or dispatched, address changes are no longer possible.

Report damaged, faulty, or incorrect items within 30 days

If your item arrives damaged, faulty, or not as ordered, email cs@trendbarnit.com within 30 days of receipt. Please include: 1. Your order number 2. The product name or code 3. A clear description of the issue 4. Photographs showing the condition or discrepancy

Return eligible items in original condition

We accept returns on items that remain unworn, undamaged, and in original condition — with all tags attached. Clearance items and final sale items are excluded from this policy.

Reorder freely after your return is verified

We don’t process direct item-for-item exchanges. Instead, once your returned item is received and verified, we issue a refund. You’re then free to place a new order for any item — including different sizes, colors, or styles — at your convenience.

Get notified when out-of-stock items restock

When a product is unavailable, you’ll see an option to enter your email on its page. We’ll alert you the moment it’s back — and replenishment typically happens within a few weeks.

Request discount code application post-checkout

If you missed applying a discount code during checkout, reply to your order confirmation email with your order number and the exact code. Adjustments aren’t guaranteed after checkout completes, and support depends on your order’s current status.

Questions not covered here? Just reply to your order confirmation email — we’ll respond within 24 hours.