RETURN POLICY

Your 14-day return window starts the moment your order is delivered.

When You Can Cancel

You may cancel an order only before production begins or before dispatch. If you submit your cancellation request during this window, TRENDBARNIT issues a full refund. Cancellation is not possible once the package has been shipped out. This window aligns with our standard order processing time of 2 to 7 days — the period between order confirmation and shipment initiation.

What Makes a Return Eligible

A return qualifies if all of the following apply: the item remains unused, retains its original condition, stays inside its original packaging, and is accompanied by a receipt or proof of purchase. These conditions must be met at the time your return package arrives at our facility.

Why Some Items Can’t Be Returned

Custom-made or personalized items are excluded from returns. These products are produced to individual specifications and cannot be resold in their current form.

How to Start Your Return

Email cs@trendbarnit.com to initiate a return. TRENDBARNIT will reply with a designated return address. Do not send packages to the manufacturer — only the address provided by our team is valid for return processing.

Who Covers Return Shipping

Return shipping costs depend on the reason for the return:

  • You cover return shipping when returning an item for reasons unrelated to product condition or fulfillment errors (e.g., change of mind).
  • TRENDBARNIT covers return shipping if the item arrived damaged, defective, or incorrect due to seller error.

How Refunds Are Issued

Once your returned package arrives at the TRENDBARNIT facility, our team inspects the items. If approved, the refund is credited to your original payment method within 7 days. No restocking fees apply.

What to Do If Your Refund Is Delayed

If your refund has not appeared in your account after 7 days, first contact your card issuer or bank to confirm processing status. If the issue remains unresolved after 3 business days, reply to your original return confirmation email with “Refund Missing” in the subject line — we’ll escalate immediately.